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Frequently Asked Questions 

General Questions

We make it easy to get in touch with us. Here are a few ways:

DuraPro Health has been serving the Dental Industry since the early 1990s.  We were one of the very first internet-based dental suppliers and have grown to offer over 70,000 products to dental, medical and animal health professionals around the world! 

We provide a full range of solutions by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.

DuraPro Health provides all the equipment needed for a dental, orthodontic or oral surgery practice. New equipment, refurbished equipment, digital-imaging equipment, obsolete/new parts, custom cabinetry, office design, and delivery and installation in all 50 states, Canada and beyond.

At DuraPro Health, we're more than just an equipment supplier. We're your one-stop shop for everything you need to equip and optimize your dental practice for success. Here's a glimpse into the range of services we offer:


New & Refurbished Dental Equipment:

  • Brand new dental chairs, operatory packages, X-ray equipment, cabinetry, and more.
  • Certified pre-owned equipment options offering excellent value and reliability.
  • Specialty in high-quality refurbished equipment, delivering significant cost savings and extended lifespans, backed by comprehensive warranties.
  • Complete office packages custom-designed to fit your budget and workflow, complete with equipment and cabinetry selection.
  • Flexible financing and leasing options to help you acquire the equipment you need without breaking the bank.


Beyond Equipment:

  • Expert dental office design services for optimal efficiency and patient comfort.
  • On-site and in-house repair services for all major brands of dental equipment, keeping your operation running smoothly.
  • Preventative maintenance programs to identify potential issues before they disrupt your workflow.
  • Assistance with equipment performance evaluations (EPEs) to ensure compliance with safety regulations.
  • Experienced consulting services covering various aspects of dental practice management, including equipment selection, workflow optimization, and cost-reduction strategies.
  • Upholstery repair and replacement services to breathe new life into your dental chairs and stools.
  • Confidential listing services to help you discreetly sell unwanted dental equipment at a fair price.


Stay Informed & Connected:

  • Our informative blog keeps you updated on the latest dental equipment trends, practice management tips, and industry news.
  • Regular updates and event announcements on our website ensure you stay ahead of the curve.


Ready to take your dental practice to the next level? Our dedicated team is here to help you navigate every step of the way. Get in touch today to discuss your needs and discover how DuraPro Health can be your trusted partner in achieving your dental practice goals.


Visit our website at https://www.duraprohealth.com/ for more details on all our services and equipment options.

Our vision and mission statements resonate with our corporate philosophy: to be the dental industry choice for affordable equipment while offering high quality, fair-priced, value-add solutions, built upon quality, integrity and pride, while minimizing the environmental impact and exceeding the customer's expectations.

Equipment

At DuraPro Health, we understand that no two dental practices are the same. That's why we offer a diverse selection of dental equipment to fit your specific needs and budget. Whether you're looking for high-tech digital X-ray systems, ergonomic dental chairs, or reliable sterilization equipment, we have you covered. We also offer a variety of new, certified pre-owned, and refurbished options to ensure you find the perfect equipment for your practice.

At DuraPro Health, we understand that acquiring the best dental equipment can be a significant investment. That's why we're proud to offer flexible financing options to help you get the equipment you need without breaking the bank.

Here are just a few benefits you'll enjoy:


  • Competitive rates and flexible terms: Choose a loan that fits your budget and repayment schedule.
  • Low down payments: Get started quickly and easily without a large upfront cost.
  • Fast and convenient pre-approval process: Know your budget limitations before you even start shopping.
  • Dedicated support: Our team is here to guide you every step of the way.

No matter your budget or credit score, we have a financing solution that can help you achieve your dental practice goals.


Ready to explore your options? learn more about your financing options here or contact us today for a personalized consultation and discover how our financing solutions can empower your practice!

At DuraPro Health, we believe in supporting your success every step of the way. With your equipment purchase, you receive comprehensive warranty coverage and access to our dedicated technical support team. We also offer installation, training, and preventative maintenance programs to ensure your equipment operates smoothly and efficiently.

  • Industry-leading warranties: Enjoy extended protection with generous warranty periods on both new and refurbished equipment.
    • New equipment carries the manufacturer's warranty.
    • All refurbished equipment comes with at least a 1 year parts/90 day labor warranty.
  • Expert technical support: Our knowledgeable team is always available to answer your questions and troubleshoot any issues you may encounter.
  • On-site and in-house repair services: We offer both convenient on-site and expert in-house repair services to minimize downtime and keep your practice running.
  • Installation and training: Our experienced technicians handle installation and provide thorough training on your new equipment for seamless integration into your workflow.
  • Preventative maintenance programs: Extend the life of your equipment and avoid costly repairs with our proactive maintenance programs.

We want you to feel confident and secure when purchasing equipment from DuraPro Health. That's why we offer a flexible return policy that allows you to find the perfect solution for your practice needs.


General Conditions


  • Proof of purchase: Remember to include your original invoice or order confirmation with your return shipment.
  • Proper packaging: Ensure the equipment is securely packed in its original boxes and packaging materials for safe return.
  • Return shipping: Responsibility for return shipping costs lies with the buyer, unless the equipment is received in a faulty or damaged condition.


Making a return is easy


  • Contact our customer service team: Before initiating a return, reach out to our friendly customer service team. They'll be happy to answer any questions, guide you through the process, and ensure a smooth experience.
  • Review specific exceptions: Keep in mind that certain equipment categories or promotions may have additional return stipulations. Our team will inform you of any such details during the initial return discussion.

For detailed information and specific exceptions, please visit our dedicated Return Policy: https://www.duraprohealth.com/conditions.

NOTE: Product returns carry a 20% restock fee and/or a 5% cancelation fee. 

Absolutely! At DuraPro Health, we understand that acquiring new dental equipment is just the first step. That's why we offer comprehensive installation and training services to ensure your equipment is up and running smoothly and your team is confident in using it to its full potential. Here's how we can help:


Installation


  • Professional technicians: Our experienced technicians handle the setup and configuration of your new equipment, ensuring everything is correctly connected and calibrated.
  • Safe and efficient setup: We take care of everything, from unpacking and positioning to running initial tests, so you can focus on what matters most – your patients.
  • Minimal downtime: We prioritize a quick and efficient installation process to minimize disruptions to your daily workflow.


Training


  • Customized training sessions: We provide thorough training tailored to your specific equipment and team needs. Our trainers are knowledgeable and experienced in dental technology and can answer any questions you may have.
  • Hands-on learning: Get comfortable with the equipment's features and functionalities through interactive exercises and real-world scenarios.
  • Confidence to succeed: We ensure your team is confident and ready to utilize the full potential of your new equipment to optimize patient care and improve clinic efficiency.


Bonus services


  • Ongoing support: We offer continued support even after the installation and training process is complete. You can always reach out to our knowledgeable team for any questions or troubleshooting assistance.
  • Remote and online training options: We understand busy schedules. We offer flexible training options, including remote sessions and online tutorials, to ensure your team receives the training they need conveniently.

Yes! At DuraPro Health, we offer comprehensive repair and maintenance services for a wide range of dental equipment. Our skilled technicians are well-versed in servicing dental chairs, digital imaging equipment, X-ray machines, autoclaves, ultrasonic scalers, curing lights, and more. Whether you have a specific brand or model, our team is equipped to handle various equipment makes and models. Visit out Service and Repair page to learn more or schedule a service call.